Refund policy

At Tutti Frutti, every order is prepared with care, especially for your gifting needs.
Advance Payment
All orders require full advance payment before preparation. An order will only be confirmed once the payment has been received.
No Refund / Cancellation
Once an order has been confirmed and preparation has started, cancellation, return, exchange, or refund is not available.
Advance payments are non-refundable in cases such as change of mind, incorrect order details provided by the customer, or failure to accept the delivery.
Damaged or Incorrect Order
If you receive an item that is damaged or incorrect due to an error on our part, please contact us within 24 hours of delivery with your order number and clear photos/videos.
We will review the issue and, where applicable, arrange a suitable resolution such as a replacement.
Customized Orders
Customized or personalized gift boxes, baskets, bouquets, and other specially prepared orders are non-refundable and cannot be cancelled once confirmed.
Delivery Information
Customers are responsible for providing the correct name, phone number, and complete delivery address. Additional delivery charges may apply if an order needs to be reshipped because of incorrect information or an unsuccessful delivery attempt.
Contact Us
For any order-related issue, please contact Tutti Frutti through our official email or Instagram DM within 24 hours of delivery.
Please review your order details carefully before making payment.