Shipping policy
Shipping Policy
At Tutti Frutti, we carefully prepare and pack every order before sending it to you. Please review the following shipping information before placing your order.
1. Order Processing
Orders are processed after full advance payment has been received and the order details have been confirmed.
Most orders are prepared within 1–3 business days. Customized or larger orders may require additional preparation time.
2. Delivery Across Pakistan
We offer delivery to locations across Pakistan through courier and delivery services.
Delivery availability and charges may vary depending on the destination.
3. Delivery Time
Estimated delivery time is generally 2–5 business days after dispatch, depending on the delivery location and courier service.
Remote areas may require additional time.
4. Delivery Charges
Delivery charges are calculated according to the delivery location, order size, weight, and applicable courier charges. Any applicable delivery charges will be communicated before the order is confirmed.
5. Correct Delivery Information
Customers are responsible for providing an accurate:
- Full name
- Phone number
- Complete delivery address
- City
Tutti Frutti is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
6. Failed Delivery
If a parcel cannot be delivered because the customer is unavailable, refuses to receive the order, or provides incorrect information, additional delivery charges may apply for reshipping.
7. Delays
Delivery times are estimates and may be affected by courier delays, weather conditions, public holidays, peak seasons, or other circumstances beyond our control.
8. Customized & Special Orders
Customized gift boxes, baskets, bouquets, and special orders may require additional preparation time. The estimated dispatch time will be communicated when the order is confirmed.
9. Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us within 24 hours of delivery with your order number and clear photos/videos so we can review the issue.
10. Tracking
Where a tracking number is available, it will be shared with the customer after the order has been dispatched.
11. Contact Us
For shipping-related questions or order updates, please contact Tutti Frutti through our official email or Instagram DM.